Leener's Policy Statement

Policy & Operating Procedures

Leeners has been supplying unique, educational hobby kits and supplies since 1996. Leeners is unique in that we use all of the products we sell which provides our customers with a level of service that is only available through experience. Our program of product improvement and development combined with regular customer communication and daily updates to our website makes Leeners a family friendly, full service company. Customer service is available from 10am to 4pm ET seven days per week at 800-543-3697 or by “direct to the expert” email.

All of the You-Make-Kit Brand kits are produced at our facility in Northfield, Ohio. The You-Make-Kit Brand is a collection of food and drink related do-it-yourself kits designed to be both educational and functional. Our goal is to teach life skills while creating memorable food products using the techniques and traditions of a simpler and more relaxed time. The DIY experience continues after a kit has been completed because the component parts of all kits may be reordered (refilled) at leeners.com.

Leener's High Standards of Customer Service
WEB POLICY
Our site is owned and controlled by us. You will not find offensive material at leeners.com. We are a safe, family place on the web. We do not sell advertising or banner ad space on our site and we do not provide links to other web sites which may have non family oriented content.

PRIVACY POLICY
We do not sell, trade or buy mailing and email address lists. We hold our relationship with our customers in strict confidence. You have the option of receiving our monthly email updates by providing us your email address. Requests for removal from the email list are processed as they are received.

ON-LINE SECURITY
This web site is registered with GeoTrust True Site and uses Secure Server Protocols when any personal and payment information is submitted via the internet. Our secure server is accessed via the shopping cart review page.

QUALITY CONTROL
Our business is dependent on your success. We know the value of freshness in the products we sell. For that reason, we restock our store weekly.

PRICING POLICY
We make every effort to provide the best quality, service and price. The prices on our web site and in our store are the same with the exception of special monthly promotions. We do provide volume discounts on large quantity orders.

MAIL ORDER POLICY
Your order will be processed quickly but please note that we do not use robots or auto reply programs on our web site. We confirm every order personally. We feel that personal contact is worth the wait.

SHIPPING POLICY
Every effort is made to ship your order within 48 hours. We use UPS, UPS Global and US Priority Mail to get you the best price. APO orders are shipped US Priority Mail. Customers are responsible for any and all duties or taxes on deliveries outside the USA. The cost of shipping your order is calculated when you enter your Zip Code on the secured shopping cart and prior to you entering any other payment information.

RETURN POLICY
Non perishable Items may be returned for credit only within 3 days of receiving your order. Please call for return authorization. We charge a 10% fee for goods returned for credit and refused deliveries. We do not refund shipping cost or return shipping charges. Confirmed damaged goods and errors will be replaced cost free.